Hello, how can we help?
or choose a category to quickly find the help you need
About Bike
Frequently asked questions about polygon bikes
-
How do I determine the size that suits me?
To find out the right Polygon bike size, you can match your height using the Bike Size Guide. In addition, you can also take into account the geometry of each bike that you will choose.
-
What is the maximum load weight on a Polygon bike?
In general our bikes can hold up to 110kgs/243lbs. Further details can be found in our general manual. Please note: Kids bikes are designed with a combined weight limit of 50kgs / 110lbs.
-
When buying a bicycle, will I receive other accessories?
Generally, at the time of purchase, you will receive a bicycle according to the photo shown on the Polygon website. You will also receive a manual book and a small box. Some Polygon bikes are also equipped with pedals and reflectors. If there are additional accessories provided at the time of purchase, such as a water bottle or helmet, this is part of the promotion of the authorized dealer where you made the purchase and may vary from dealer to dealer.
-
Can I buy direct from the factory?
Sorry, we do not serve sales from the factory directly. If you want to get our bikes, you can visit our authorized dealer. Find out the location of an authorized dealer by using the Dealer Locator feature.
-
Can I get spare parts from Polygon Bikes?
Yes! We have many spare parts. Please contact your local Polygon Bikes dealer or national distributor if your dealer is unable to help.
-
Does Polygon sell frame-sets?
We have a limited selection of frame-sets for sale. Please contact your local Polygon Bike Dealer for pricing and availability.
-
Does Polygon accept requests to replace my bicycle decal?
Sorry, we don't have replacement decals for your Polygon bike.
Sponsorship
Pertanyaan yang sering diajukan mengenai sepeda polygon
-
Bagaimana caranya jika saya ingin mendapatkan sponsor atau bekerja sama dengan Polygon Bikes?
Silakan kirim proposal Anda ke info@polygonbikes.com.
-
Saya tertarik untuk menjadi dealer Polygon, bagaimana caranya?
Terima kasih atas minat Anda untuk bekerja sama dengan kami! Anda dapat mengirimkan pesan ke info@polygonbikes.com, tim kami akan senang membantu Anda.
-
Saya tertarik untuk melamar pekerjaan di Polygon, bagaimana caranya?
Kami sangat bersemangat untuk menemui Anda! Anda dapat mengecek dan apply lowongan pekerjaan Polygon melalui halaman karir kami.
Warranty
Pertanyaan yang sering diajukan mengenai sepeda polygon
-
Bagaimana saya mendapatkan Kartu Garansi Polygon?
Biasanya, ketika membeli sepeda Anda akan mendapatkan kartu garansi dari dealer resmi berupa digital. Silakan hubungi dealer resmi tempat Anda melakukan pembelian.
-
Bagaimana cara mendaftarkan sepeda secara online?
Silahkan akses https://member.polygonbikes.com/auth/login
-
Apabila saya mengalami masalah dengan sepeda saya, apa yang harus saya lakukan?
Terkait dengan permasalahan sepeda, pilihan terbaik adalah dengan pengecekan visual secara langsung oleh mekanik. Silakan hubungi dealer resmi tempat Anda melakukan pembelian untuk dapat dibantu.
-
Bagaimana prosedur garansi?
Silakan hubungi dealer resmi Anda dan bawa sepeda tersebut untuk pengecekan lebih lanjut. Pastikan Anda membawa nota pembelian asli. Temukan lebih lanjut tentang informasi garansi di Ketentuan Garansi Polygon.
-
Apakah sepeda bekas pakai (second) memiliki garansi?
Kami tidak dapat menawarkan garansi apapun untuk sepeda bekas.
-
Bagaimana status pengajuan klaim saya?
Silakan cek status klaim Anda di dealer resmi tempat Anda melakukan klaim. Tim kami akan memberikan update secara langsung pada dealer terkait.